Our quality approach:
Our products are done following very
strict quality rules:
- To make them, we always use the
noblest and strongest materials.
- A continuous control
is done all along manufacturing process in the factories.
Finished products are tested again just before shipment.
All this in the aim to avoid children the disappointment of
a new received toy that doesn't work properly, or for a too
short time. This approach, during years, has lead us to the
strong fame of quality manufacturer we have now. It also
allowed our millions of customers a durable satisfaction.
Your toy doesn't work or is
In the same will to fully satisfy
the children who purchased our products, whatever the store
they get it from, we offer a direct manufacturer after sale
service very unusual for this kind of items:
> If one of our toys, for any reason, doesn't or stopped
working, please contact Diane by email.
She will do her best to replace the broken component, or the
entire toy if necessary. We will just ask you to send back
the defect part (so that we can study the manufacturing
problem if any, and try to solve it !), and to pay for mail
> We will supply to you the refills (pellets, rubber
balls etc.) directly if you can't find them in the stores.
Customer service: firstname.lastname@example.org